Refund and Returns Policy
1. Overview
At SecuDepo, customer satisfaction is important to us. Our refund and returns policy allows you to request a return within 7 days of receiving your order. Unfortunately, we cannot offer a refund or exchange if more than 7 days have passed since delivery.
To qualify for a return, your item must be unused, in its original condition, and in its original packaging. You must also provide a receipt or other proof of purchase.
We accept returns only for the following reasons:
- Damaged items received upon delivery.
- Incorrect items shipped.
- Manufacturing defects.
Please contact us before returning any item. Do not send your purchase directly to the manufacturer.
2. Refunds
Once we receive and inspect your returned item, we will notify you by email or phone whether your refund has been approved or rejected.
If your refund is approved, it will be processed to your original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider or bank.
3. Late or Missing Refunds
If you have not received your refund, please follow these steps:
- Check your bank account or payment statement again.
- Contact your card issuer or payment provider, as refunds may take time to appear.
- Contact your bank to confirm whether the refund is being processed.
If you have completed these steps and still have not received your refund, please contact us at support@secudepo.co.ke or call 0714 808681.
4. Sale Items
Refund eligibility for sale items will be assessed in accordance with our returns policy and applicable consumer protection laws. Items that are damaged, incorrectly shipped, or affected by manufacturing defects may still qualify for a remedy, even if purchased on sale.
5. Exchanges and Replacements
We offer exchanges or replacements for items that arrive damaged, are incorrectly shipped, or have manufacturing defects.
If you need an exchange or replacement, contact us at sales@secudepo.co.ke or call 0714 808681 before sending the item back.
Approved returns should be sent to:
SecuDepo
White Angle House, 1st Floor, Room 63
Exchanges are subject to product availability. If the requested replacement is unavailable, we will discuss the available options with you.
6. Return Shipping
Please contact us before shipping any item back to confirm the return procedure and obtain any necessary instructions.
For returns resulting from damaged items, incorrect shipments, or manufacturing defects, we will advise you on the appropriate return or collection arrangements.
For other approved returns, where applicable, the customer may be responsible for return shipping costs. Original shipping charges are generally non-refundable, except where required by applicable law.
We recommend using a trackable shipping service or obtaining shipping insurance when returning an item. SecuDepo cannot guarantee receipt of items sent without tracking.
Delivery times for replacement items may vary depending on your location and the shipping provider.
7. Contact Us
If you have questions about this Refund and Returns Policy or need assistance with a return, please contact us:
- Email: support@secudepo.co.ke
- Phone: 0714 808681
- Return Address: White Angle House, 1st Floor, Room 63
We appreciate your business and are committed to helping resolve any issues with your order fairly and efficiently.