Refund and Returns Policy

Effective Date: 15/04/2023

At Secu Depo , we value your satisfaction and want to ensure that you have a positive shopping experience with us. We understand that there may be instances when you need to return a product, and we have established this return policy to assist you. Please read this policy carefully before making a purchase.

  1. Return Eligibility: 1.1 To be eligible for a return, the product must be in its original condition, unused, undamaged, and in the original packaging. 1.2 The return must be initiated within 7 days from the date of purchase. 1.3 Proof of purchase, such as a receipt or order confirmation, is required for all returns.
  2. Non-Returnable Items: The following items are not eligible for return:
    • Personalized or customized item
    • Gift cards or vouchers.
  3. Return Process: 3.1 To initiate a return, please contact our customer care team at +254714808681 within the allowed return period. 3.2 Our customer care representative will guide you through the return process and provide you with a return authorization number (RAN) if the return is deemed eligible. 3.3 Please securely package the product and clearly mark the RAN on the outside of the package. 3.4 Send the package to the address provided by our customer care representative. We recommend using a trackable shipping method and retaining proof of shipment. 3.5 Once we receive the returned item and confirm its eligibility, we will process the refund or exchange as per your request. 3.6 Refunds will be issued using the original payment method, excluding any shipping charges or applicable restocking fees.
  4. Damaged or Defective Items: 4.1 If you receive a damaged or defective item, please contact our customer care team immediately for assistance. 4.2 We may require photographic evidence or additional information to assess the condition of the item. 4.3 Once we confirm the damage or defect, we will provide instructions for returning the item and arrange for a replacement or refund, including any associated shipping costs.
  5. Refund Timeframe: 5.1 Refunds for eligible returns will be processed within 4days from the date of receiving the returned item. 5.2 Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.
  6. Customer Care: For any questions, concerns, or assistance regarding returns, please reach out to our customer care team at +25471480868 during our business hours 8am to 6pm on weekdays and sartudays or email us at

Please note that this return policy is subject to change without prior notice. The most up-to-date version will always be available on our website or by contacting our customer care team.

We appreciate your cooperation and understanding in adhering to this return policy. Thank you for choosing Secu Depo as your preferred shopping destination.


Secu Depo ,

Kenneth Matiba Road, white angle house Shp 63 Nairobi Kenya,